Return & Exchange Policy
Please read this Return & Exchange Policy carefully before placing an order with Yaani.
1. Scope
This Policy governs returns and exchanges for products (“Products”) purchased from Yaani (“we”, “us”, or “our”) by a customer (“you”). By placing an order, you agree to the terms of this Policy. Nothing in this Policy limits or excludes any rights you have under applicable consumer protection laws, including the Consumer Protection Act, 2019.
2. Returns, Exchanges and Refunds
We offer exchanges as the primary remedy and do not provide refunds for change-of-mind purchases. Refunds will be provided in the case of damaged, defective, or non-delivered Products in accordance with Clause 7 and applicable law.
3. Eligibility for Exchange
To be eligible for exchange, you must initiate the request within three (3) days of the date of delivery, and the Product must be unworn, unaltered, and returned in its original condition with all original packaging, tags, and accessories.
We reserve the right to refuse an exchange where the Product shows signs of wear, scratches, dents, missing parts, or external modifications.
4. Procedure
To initiate an exchange, contact us at
contact@yaanifashion.com
or via WhatsApp at
+91 99208 64450,
providing your order number and the reason for the exchange.
We will arrange a pickup of the Product from your address. A shipping fee of ₹125 will be charged for pickups in respect of change-of-mind exchanges. No shipping fee will be charged for the return of defective or damaged Products.
Upon receipt, we will inspect the Product within three (3) to five (5) business days, and the exchange will be processed only after inspection is satisfactorily completed.
5. Exchange Options
Where an exchange is approved, you may select the same Product or a different Product of equal or higher value (with you paying the difference). Store credits, partial exchanges, and exchanges for Products of lesser value are not offered.
6. Non-Exchangeable Items
The following are not eligible for change-of-mind exchanges:
• Custom or personalised items
• Products purchased during sales or clearance events
• Products purchased using discount codes
• Gift cards
This exclusion does not apply where the Product is defective, damaged, or otherwise non-conforming.
7. Damaged or Defective Products
If you receive a damaged or defective Product, please notify us at
contact@yaanifashion.com
or via WhatsApp at
+91 99208 64450
within forty-eight (48) hours of delivery, with photographs and a description of the defect.
We will arrange a pickup at no cost to you and, following inspection, will offer you a replacement of the same Product.
If you do not wish to receive a replacement, or if a replacement is unavailable, we will issue a refund of the price paid for the affected Product to your original method of payment.
Minor variations inherent to handcrafted jewellery (including small differences in colour, finish, or form) are not defects.
8. Modification of Policy
We may amend this Policy from time to time. Any amendments will apply prospectively to orders placed after the amended Policy is published on our website and will not affect orders already placed.
9. Governing Law and Jurisdiction
This Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Mumbai.
10. Severability
If any provision of this Policy is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
11. Contact
For any questions or concerns, please contact our customer service team at contact@yaanifashion.com or via WhatsApp at +91 99208 64450.