At Yaani, we strive to offer seamless delivery services across India, and soon, internationally. Our shipping policy ensures that you receive your jewellery in perfect condition and within the promised timeframe. Here’s a comprehensive breakdown of our shipping practices and terms.
Domestic Shipping (India)
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Shipping Partner: We partner with Shiprocket to provide reliable and efficient shipping services across India. Our delivery charges are calculated based on the weight of the package and the distance from our shipping facility.
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Shipping Charges:
- For most locations within India, we charge an average rate of ₹26.5 per 0.5 kgs of package weight.
- If your order exceeds a weight of 0.5 kgs, additional charges will apply based on the weight.
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Processing Time:
- All orders are processed within 1-2 business days after receiving payment confirmation.
- Orders placed on weekends or holidays will be processed the next working day.
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Delivery Time:
- For metro cities, the estimated delivery time is 3-5 business days.
- For non-metro or remote locations, delivery may take up to 7-10 business days.
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Free Shipping:
- We offer free shipping for orders above ₹1,499, which will be mentioned during checkout. For orders below this threshold, shipping charges will apply as described.
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Tracking Your Order:
- Once your order is shipped, we will send you an email with the tracking details. You can track the status of your order through the link provided in the email or on our website.
International Shipping
As we expand our operations, we will soon be offering international shipping services. Please keep in mind the following points when placing an international order:
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Shipping Partner: We will work with trusted global logistics partners to ensure safe and timely delivery to countries outside India.
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Shipping Charges:
- International shipping rates will vary depending on the destination country, package weight, and customs regulations. The exact shipping charge will be calculated at checkout based on your location.
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Customs, Duties, and Taxes:
- International orders may be subject to import duties and taxes, which are levied once the shipment reaches your country. You will be responsible for any additional charges for customs clearance.
- We recommend contacting your local customs office for detailed information on applicable duties before placing an order.
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Delivery Time:
- International delivery times may vary depending on your location. Generally, it can take 10-15 business days for the package to arrive.
Shipping Terms and Conditions
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Delivery Delays: We are not responsible for delays in delivery caused by unforeseen circumstances, such as natural disasters, strikes, or pandemic-related disruptions. However, we will keep you informed if there are any significant delays.
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Order Tracking Issues: In case you face issues tracking your order, please reach out to us at contact@yaanifashion.com, and we will assist you promptly.
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Undelivered Packages:
- If a package is returned to us due to incorrect address details or failure to pick up from the local courier, we will contact you for a reattempt. Please note that additional charges may apply for re-shipping.
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Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us immediately, and we will initiate an investigation with our shipping partner. We may offer a replacement or refund depending on the circumstances.
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Address Changes: If you need to change your shipping address after placing an order, contact us immediately. We will do our best to update the address, but if the order has already been dispatched, we won’t be able to make changes.
Packaging
- All of our jewellery pieces are carefully packaged in branded, sturdy boxes to ensure they reach you in perfect condition.
- We use eco-friendly materials wherever possible to reduce our environmental impact.
Note: Our shipping policy is subject to change based on our logistics partner, international regulations, or market conditions. Please review this page before placing your order for the latest updates.
We aim to provide an excellent shipping experience for our customers. If you have any questions about our shipping policy, please contact us at contact@yaanifashion.com.